Consumer Health Information

AccessMatters’ Information Hotline is an information, referral, and counseling hotline. If you have questions about sexual and reproductive health or need referrals, you can call the AccessMatters’ Information Hotline at 215-985-3300 for free, confidential information.* You can also text the hotline by sending the keyword “AskItMatters” to 66746. 

*Interpreter Services Available

For Health Information and Referrals, You Can Call:

AccessMatters’ Hotline:

215-985-3300 or 800-848-3367

Language line is available.

Pennsylvania HIV/AIDS Factline:

Maternal/Child Health Hotline:


Or Text “AskItMatters” to 66746

Counseling and Referrals Provided For:

  • All reproductive health options


  • Birth control methods (hormonal and non-hormonal)
  • Fertility awareness-based methods
  • Emergency contraception


  • Pelvic exams
  • Colposcopy
  • Breast and cervical cancer screenings (free and low-cost)
  • Menstrual cycles/irregularities
  • Bacterial Vaginosis
  • Urinary tract infections


  • HIV general information
  • HIV testing
  • HIV symptoms
  • Risk assessment
  • HIV case management
  • HIV medical care
  • Referral and information for Special Pharmaceutical Benefits Program (SPBP)
  • Risk reduction
  • PrEP
  • PEP


  • Male exams
  • Urinary tract infections
  • Vasectomy procedures


  • Prenatal care
  • Pregnancy testing and symptoms
  • Ectopic pregnancy
  • Miscarriage
  • Prenatal Medicaid


  • STDs (including Hepatitis B)
  • HPV vaccine

Referrals ONLY:

  • General health
  • Health insurance (Medicaid, CHIP, prenatal Medicaid and insurance navigation)
  • Social services
  • Sterilization
  • Infertility services
  • Transgender care (hormone therapy)
  • DNA testing
  • Pediatric care/immunizations
  • Parenting education, support & resources


Hotline Card

State AIDS Sheet

Texting Card Bubbles

Consent Palmcard

Fertility Awareness Palmcard

Where2Find Card


1700 Market Street, Suite 1540 Philadelphia, PA 19103 (215) 985-2600 | [email protected] Formerly Family Planning Council -founded 1972

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