Consumer Health Information
AccessMatters’ Information Hotline is an information, referral, and counseling hotline. If you have questions about sexual and reproductive health or need referrals, you can call the AccessMatters’ Information Hotline at 215-985-3300 for free, confidential information.* You can also text the hotline by sending the keyword “AskItMatters” to 66746. All calls and texts are anonymous.
*Interpreter Services Available
For Health Information, You Can Call:
AccessMatters’ Hotline:
215-985-3300 or 800-848-3367
Language line is available.
Pennsylvania HIV/AIDS Factline:
800-662-6080
Maternal/Child Health Hotline:
215-985-3301
Counseling and Referrals Provided For:
- All reproductive health options
CONTRACEPTION
- Birth control methods (hormonal and non-hormonal)
- Fertility awareness-based methods
- Emergency contraception
GYNECOLOGY
- Pelvic exams
- Colposcopy
- Breast and cervical cancer screenings (free and low-cost)
- Menstrual cycles/irregularities
- Mid-life services (menopause, hormone therapy)
- Bacterial Vaginosis
- Urinary tract infections
HIV/AIDS
- HIV general information
- HIV testing
- HIV symptoms
- Risk assessment
- HIV case management
- HIV medical care
- Referral and information for Special Pharmaceutical Benefits Program (SPBP)
- Risk reduction
- PrEP
- PEP
MEN’S HEALTH
- Male exams
- Urinary tract infections
- Vasectomy procedures
PREGNANCY
- Prenatal care
- Pregnancy options (including abortion, foster care, open/closed adoption)
- Pregnancy testing and symptoms
- Ectopic pregnancy
- Miscarriage
- Ultrasound
- Prenatal Medicaid
STD TESTING AND TREATMENT
- STDs (including Hepatitis B)
- HPV vaccine
Referrals ONLY:
- General health
- Health insurance (Medicaid, CHIP, prenatal Medicaid and insurance navigation)
- Social services
- Sterilization
- Infertility services
- Transgender care (hormone therapy)
- DNA testing
- Pediatric care/immunizations
- Parenting education, support & resources
AccessMatters’ Information Hotline is an information, referral, and counseling hotline. If you have questions about sexual and reproductive health or need referrals, you can call the AccessMatters’ Information Hotline at 215-985-3300 for free, confidential information.* You can also text the hotline by sending the keyword “AskItMatters” to 66746. All calls and texts are anonymous.
Download the It Matters App
Now available for download on your mobile device, this app provides answers to common questions, videos, and information about locating health services at your fingertips. Available for free download in the Google Play and Apple stores.
AccessMatters
1700 Market Street, Suite 1540 Philadelphia, PA 19103 (215) 985-2600 | info@accessmatters.org Formerly Family Planning Council -founded 1972
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