Consumer Health Information

AccessMatters’ Information Hotline is an information, referral, and counseling hotline. If you have questions about sexual and reproductive health or need referrals, you can call the AccessMatters’ Information Hotline at 215-985-3300 for free, confidential information.* You can also text the hotline by sending the keyword “AskItMatters” to 66746. All calls and texts are anonymous.

*Interpreter Services Available

For Health Information, You Can Call:

AccessMatters’ Hotline:

215-985-3300 or 800-848-3367

Language line is available.

Or Text “AskItMatters” to 66746

Pennsylvania HIV/AIDS Factline:
800-662-6080

Maternal/Child Health Hotline:
215-985-3301

Counseling and Referrals Provided For:

  • All reproductive health options

CONTRACEPTION

  • Birth control methods (hormonal and non-hormonal)
  • Fertility awareness-based methods
  • Emergency contraception

GYNECOLOGY

  • Pelvic exams
  • Colposcopy
  • Breast and cervical cancer screenings (free and low-cost)
  • Menstrual cycles/irregularities
  • Mid-life services (menopause, hormone therapy)
  • Bacterial Vaginosis
  • Urinary tract infections

HIV/AIDS

  • HIV general information
  • HIV testing
  • HIV symptoms
  • Risk assessment
  • HIV case management
  • HIV medical care
  • Referral and information for Special Pharmaceutical Benefits Program (SPBP)
  • Risk reduction
  • PrEP
  • PEP

MEN’S HEALTH

  • Male exams
  • Urinary tract infections
  • Vasectomy procedures

PREGNANCY

  • Prenatal care
  • Pregnancy options (including abortion, foster care, open/closed adoption)
  • Pregnancy testing and symptoms
  • Ectopic pregnancy
  • Miscarriage
  • Ultrasound
  • Prenatal Medicaid

STD TESTING AND TREATMENT

  • STDs (including Hepatitis B)
  • HPV vaccine

Referrals ONLY:

  • General health
  • Health insurance (Medicaid, CHIP, prenatal Medicaid and insurance navigation)
  • Social services
  • Sterilization
  • Infertility services
  • Transgender care (hormone therapy)
  • DNA testing
  • Pediatric care/immunizations
  • Parenting education, support & resources

AccessMatters’ Information Hotline is an information, referral, and counseling hotline. If you have questions about sexual and reproductive health or need referrals, you can call the AccessMatters’ Information Hotline at 215-985-3300 for free, confidential information.* You can also text the hotline by sending the keyword “AskItMatters” to 66746. All calls and texts are anonymous.

Download the It Matters App


Now available for download on your mobile device, this app provides answers to common questions, videos, and information about locating health services at your fingertips. Available for free download in the Google Play and Apple stores.

AccessMatters


1700 Market Street, Suite 1540 Philadelphia, PA 19103 (215) 985-2600 | [email protected] Formerly Family Planning Council -founded 1972

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