Consumer Health Information

AccessMatters’ Information Hotline is an information, referral, and counseling hotline. If you have questions about sexual and reproductive health or need referrals, you can call the AccessMatters’ Information Hotline at 215-985-3300 for free, confidential information.* You can also text the hotline by sending the keyword “AskItMatters” to 66746. 

*Interpreter Services Available

For Health Information and Referrals, You Can Call:

AccessMatters’ Hotline:

215-985-3300 or 800-848-3367

Language line is available.

Pennsylvania HIV/AIDS Factline:
800-662-6080

Maternal/Child Health Hotline:
215-985-3301

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Or Text “AskItMatters” to 66746

Counseling and Referrals Provided For:

  • All reproductive health options

CONTRACEPTION

  • Birth control methods (hormonal and non-hormonal)
  • Fertility awareness-based methods
  • Emergency contraception

GYNECOLOGY

  • Pelvic exams
  • Colposcopy
  • Breast and cervical cancer screenings (free and low-cost)
  • Menstrual cycles/irregularities
  • Bacterial Vaginosis
  • Urinary tract infections

HIV/AIDS

  • HIV general information
  • HIV testing
  • HIV symptoms
  • Risk assessment
  • HIV case management
  • HIV medical care
  • Referral and information for Special Pharmaceutical Benefits Program (SPBP)
  • Risk reduction
  • PrEP
  • PEP

MEN’S HEALTH

  • Male exams
  • Urinary tract infections
  • Vasectomy procedures

PREGNANCY

  • Prenatal care
  • Pregnancy testing and symptoms
  • Ectopic pregnancy
  • Miscarriage
  • Prenatal Medicaid

STD TESTING AND TREATMENT

  • STDs (including Hepatitis B)
  • HPV vaccine

Referrals ONLY:

  • General health
  • Health insurance (Medicaid, CHIP, prenatal Medicaid and insurance navigation)
  • Social services
  • Sterilization
  • Infertility services
  • Transgender care (hormone therapy)
  • DNA testing
  • Pediatric care/immunizations
  • Parenting education, support & resources

Resources

Hotline Card

State AIDS Sheet

Texting Card Bubbles

Consent Palmcard

Fertility Awareness Palmcard

Where2Find Card

AccessMatters


1700 Market Street, Suite 1540 Philadelphia, PA 19103 (215) 985-2600 | [email protected] Formerly Family Planning Council -founded 1972

AccessMatters Social


Our phones have been restored. Here's how to get in touch with AccessMatters' Information #Hotline: #SexualHealth… https://t.co/Wsk9aPhh5b
Attn: Our phone lines are temporarily down. You can still reach AccessMatters’ Information Hotline via text by send… https://t.co/BalVq57VDv
#NationalCondomWeek Poll Time! Where do you go to get #condoms?
Recently received a “positive” result from an STD test? You're not alone. Seeking treatment, getting emotional supp… https://t.co/uNW7dk9NVm

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