Program Manager, Breast & Cervical ServicesDecember 2019
AccessMatters, a non-profit, public health organization located in Center City Philadelphia, envisions a future where every person has the health care and information they need to thrive. In service to that vision, AccessMatters’ mission is to protect, expand, and enhance equitable access to sexual and reproductive health care and information for all people. Our team strives to advance our mission in accordance with these guiding principles: (1) sexual health is an essential component of health and wellbeing across the life span; (2) access to quality, affordable health care – including sexual and reproductive health care – is a fundamental human right; (3) every person, family, and community deserves to be treated with dignity and respect; (4) programs and services should be evidence-based, prevention-focused, and person-centered; (5) organizational excellence is best achieved through a culture of inclusion, diversity, innovation, professionalism, and accountability; (6) clients, volunteers, staff, partners, and supporters should be treated with kindness, dignity, and respect in a trauma-informed and culturally responsible environment; and (7) everyone deserves a caring workplace environment that fosters trust, teamwork, creativity, and work-life balance where work is enjoyable and where staff are supported in their professional development and their pursuit of excellence.
Reporting to the Director of Family Planning, the Program Manager provides accountable leadership for the Pennsylvania Breast and Cervical Cancer Early Detection Program’s (PA-BCCEDP) strategy for healthcare partner engagement, quality management, and technical assistance. The Program Manager leads program implementation and pursues opportunities to expand sexual and reproductive health services for mature individuals. In addition, the Program Manager executes program operations, maintains strict confidentiality, and appropriately documents client contacts, referrals, and services provided. The Program Manager will interact with AccessMatters’ internal team members and external stakeholders, including consultants, community-based partners, government representatives, and the general community. This position participates in all departmental meetings and activities as needed. As a program leader, the Program Manager also advances AccessMatters’ organizational mission and strategic vision, serving as a role model for staff. This position is full time and exempt.
Reporting to the Director of Family Planning, the Program Manager, Breast & Cervical Services will:
Lead Program Operations
- Provide accountable leadership for all PA-BCCEDP activities and services for mature adults.
- In collaboration with the Fiscal Department, manage relevant budgets and contract requirements in areas of deliverables, compliance, expenditures, reconciliation, invoices, contracting, and reporting.
- Manage funding allocations for PA-BCCEDP program partners to ensure appropriate invoicing and spend down.
- Manage the PA-BCCEDP contract creation and distribution process, and ensure subcontractor adherence to contract terms.
- Provide strategic and operational guidance related to network management/support strategies, including training, technical assistance, billing/data monitoring, site audits/visits, and network meetings.
- Monitor, track, and troubleshoot data, billing, and payment issues.
- Prepare, review, and approve program reports to ensure timely and accurate submission.
- Lead and actively participate in writing local, state, federal, and foundation grant proposals to obtain funding for services.
- Collaborate with departments across the agency to increase program impact and achieve deliverables.
- Collaborate in the design and implementation of Quality Improvement Programs in conjunction with the Quality Management Team.
- Train staff, including the AccessMatters Information Hotline staff and patient navigation partners, on the PA-BCCEDP and relevant program protocols.
- Guide the AccessMatters Information Hotline’s efforts to re-engage patients lost to care.
Lead Initiatives to Grow, Strengthen, and Support a Robust Network of Providers and Referral Sources
- Build and maintain strong relationships and communications with community partners and stakeholders, and provide updated information about PA-BCCEDP as needed.
- Promote PA-BCCEDP by initiating and implementing outreach to community-based organizations, development of marketing plans and materials, and community education strategies.
- Recruit prospective PA-BCCEDP healthcare sites, and on-board new sites that join the network.
- Facilitate and participate in network meetings, trainings, and outreach events.
- Represent the needs and concerns of the Southeastern PA PA-BCCEDP network to funders and in regional and statewide cancer control activities.
- Write proposals to secure funding to augment the work of PA-BCCEDP and support initiatives that address sexual and reproductive health needs of mature individuals.
- Work with network partners to develop strategies to support network partners in meeting program goals and quality indicators.
- Initiate, execute, and oversee the development of program guidance for the Southeastern PA PA-BCCEDP provider network; review and incorporate funder guidance, and collaborate with Program Manager to identify and communicate network questions, concerns, and requests.
- As needed, support network partners in implementing evidence-based interventions to increase patient engagement in PA-BCCEDP services; coordinate efforts to evaluate the success of evidence-based interventions.
- As needed, respond to patient/community member inquiries regarding PA-BCCEDP, conduct eligibility assessments, link prospective patients to care, and troubleshoot concerns with linkages.
Advance the Mission of AccessMatters and Fulfill Organizational Duties
- Serve as agency “ambassador” and contact for external stakeholders to establish and/or maintain good relationships with provider agencies, key contractors, government officials, and collaborative partners to benefit consumers and facilitate the work of program team and the agency overall.
- As a Program Leader, exemplify our Core Values and dedication to a culture of excellent leadership, in which leaders foster an environment where staff feel valued and appreciated, where all staff hold themselves accountable in service to our community and stakeholders, and all staff eagerly pursue excellence.
- Consistently exercise discretion and sound judgment to analyze, interpret and act, evaluating possible courses of conduct and making decisions for the best outcomes for the client, team and the organization.
- Maintain high ethical standards and conduct regarding confidentiality, integrity, dual- relationships, and professional behavior overall, representing AccessMatters effectively and positively to all internal and external constituents.
- Create and maintain an inclusive and equitable work environment that is respectful of all, embraces diversity and equity, and includes diverse perspectives and talents in problem-solving.
- Perform other duties as assigned.
Knowledge, Skills and Abilities
- Demonstrated knowledge of health disparities and social determinants of health, inclusive of sexual and reproductive health issues and issues throughout the lifespan, across impacted communities.
- Knowledge or experience working with health service delivery to mature individuals, and/or detection of breast and cervical cancer.
- Strong understanding of the concepts and practices associated with effective program management.
- Ability to manage business partner relations, monitor budgets and expenditures, and follow fiscal procedures.
- Ability to collect, review, analyze, and report programmatic and service data to assess and monitor provider performance and quality of care and to identify trends.
- Ability to perform with a high level of confidentiality, discretion, and integrity, including demonstrated knowledge of HIPAA and other federal, state, and local regulations governing client confidentiality.
- Demonstrated ability and desire to work within a multi-cultural and multi-disciplinary team environment, serving diverse populations and institutions across a broad spectrum of community and clinical providers within sexual and reproductive health and maternal and child health.
- Knowledge and experience working with diverse communities with cultural humility and responsibility.
- Superior written and verbal communication skills, coupled with highly developed interpersonal skills and demonstrated ability to counsel others and facilitate meeting and programs in diverse settings.
- Demonstrated ability to lead and work in project teams, managing multiple projects with multiple deadlines and priorities successfully.
- Ability to self-manage, independently prioritize, assess and solve problems, negotiate solutions, and effectively handle multiple tasks and projects simultaneously, while taking direction as needed.
- Flexible and open to changing priorities and managing multiple tasks effectively within a compressed timeframe.
- Demonstrated proficiency in Microsoft Office Applications (Word, Outlook, Excel and PowerPoint).
- Experience with web-based collaboration platforms and information management systems, portals, and intranets.
- Ability to travel for the implementation of program activities and offsite meetings in Southeastern Pennsylvania as well as across the State of Pennsylvania as needed.
- Eligible for all city and state mandatory clearances, e.g., criminal and child abuse.
Education and Experience
- Required: Bachelor’s Degree in public health or other related field; Master’s Degree (or equivalent field experience) preferrred. Relevant industry specific experience may be considered in lieu of degree where possible.
- Required: 3-5 years of professional program management and team leadership experience in healthcare, health promotions, health data management, quality improvement, or other relevant function.
- Experience with customer service and service contract administration desirable; experience in a non-profit environment preferred.
- Also required – minimum of one year experience in technical writing to create formal reports.
- Eligible for all city and state mandatory clearances, e.g. criminal and child abuse clearances.
How To Apply
Submit cover letter and resume to the Program Manager, Breast & Cervical Services posted at our online career site, by going to this link: https://bit.ly/343YwKD Address cover letter to Elaine Petrossian, Vice President, Human Resources & Operations. Please include salary requirement and potential start date. No calls, please. Applications will be reviewed on a rolling basis with priority to those received by January 3, 2020. ACCESSMATTERS IS AN EQUAL OPPORTUNITY EMPLOYER.