Deputy Director of Family Planning
AccessMatters, a non-profit, public health organization located in Center City Philadelphia, envisions a future where every person has the health care and information they need to thrive. In service to that vision, AccessMatters’ mission is to protect, expand, and enhance equitable access to sexual and reproductive health care and information for all people. Our team strives to advance our mission in accordance with these guiding principles: (1) sexual health is an essential component of health and wellbeing across the life span; (2) access to quality, affordable health care – including sexual and reproductive health care – is a fundamental human right; (3) every person, family, and community deserves to be treated with dignity and respect; (4) programs and services should be evidence-based, prevention-focused, and person-centered; (5) organizational excellence is best achieved through a culture of inclusion, diversity, innovation, professionalism, and accountability; (6) clients, volunteers, staff, partners, and supporters should be treated with kindness, dignity, and respect in a trauma-informed and culturally responsible environment; and (7) everyone deserves a caring workplace environment that fosters trust, teamwork, creativity, and work-life balance where work is enjoyable and where staff are supported in their professional development and their pursuit of excellence.
Reporting to the Director of Family Planning, the Deputy serves as the Director’s “right hand,” providing operational leadership, oversight, and management of the Family Planning Program, Health Resource Center (HRC) Program and other assigned public health programs in the AccessMatters portfolio of services. This position supports the development of opportunities across AccessMatters’ departments to address needs of underserved populations across the state of Pennsylvania. The Deputy Director must understand the public health resource landscape and the value of building and maintaining strong relationships with partner organizations. This position ensures that program goals and objectives are met through continual monitoring of clinical providers, performance measure data, effective communication, and collaboration with other departments and agencies.
The Deputy Director also assists the Director of Family Planning in the daily operations for designated portions of the AccessMatters HRC Program and Family Planning Program. (A Health Resource Center is a safe space located in a school or within a community-based organization and provides a private, confidential, easily accessible location where youth can receive sexual and reproductive health counseling, education, and/or services.) The Deputy Director will assist with programmatic infrastructure development as well as the development and implementation of policies and procedures relevant to managing the diverse statewide HRC and regional Family Planning Networks. Additionally, this position will be instrumental to the larger Health Access & Service Delivery team by assisting with daily tasks, including but not limited to: preparation and dissemination of regularly scheduled communications, drafting of reports, contracts management, data monitoring, and training and capacity building activities.
The Deputy will interact with AccessMatters’ internal team members and external stakeholders, including consultants, community-based partners, government representatives, and the general community. This position will be expected to participate in all departmental meetings and activities as needed. As a program leader, the Deputy also advances AccessMatters’ organizational mission and strategic vision, serving as a role model for staff. This position is full time and exempt.
Reporting to the Director of Family Planning, the Deputy Director will:
Lead Program Operations, Stakeholder Relations, and Goal Attainment to Ensure High Quality Services
- Align with the Director of Family Planning to provide accountable leadership for assigned programs within the portfolio of services.
- In collaboration with the Vice President, HASD, Director of Family Planning, and Fiscal Department, manage relevant budgets and contract requirements in areas of deliverables, compliance, expenditures, reconciliation, invoices, contracting, and reporting.
- Manage funding allocations for program partners to ensure appropriate invoicing and spend down.
- Provide programmatic support for AccessMatters’ state invoicing and ensure codes are kept current and eligible for invoicing.
- Manage the contract creation and distribution process and ensure subcontractor adherence to contract terms for assigned portfolio.
- Provide strategic and operational guidance related to network management/support strategies, including training, technical assistance, billing/data monitoring, site audits/visits, and network meetings.
- Support the team in troubleshooting and triaging data, billing, and payment issues.
- Prepare, review, and approve program reports to ensure timely and accurate submission.
- Lead and actively participate in writing local, state, federal, and foundation grant proposals to obtain funding for services.
- Collaborate with departments across the agency to increase program impact and achieve deliverables.
- Develop and implement recommendations for service improvements and enhancements, identifying service gaps for additional program development in collaboration with the Program Manager.
- Collaborate in the design and implementation of Quality Improvement Programs in conjunction with the Quality Management Team.
- Train staff, including the AccessMatters Information and Education staff and partners, on relevant program protocols.
Lead Initiatives to Grow, Strengthen, and Support a Robust Network of Providers and Referral Sources
- Lead effort to standardize all HASD programs.
- Lead sub-recipient and partner recruitment for participation in AccessMatters’ Family Planning Program, HRC Program, and others in the assigned portfolio.
- Build and maintain strong relationships and communications with community partners and stakeholders, and provide updated information about Family Planning and HRCs, as needed.
- Promote Family Planning and HRC Programs by initiating and implementing outreach to community-based organizations, development of marketing plans and materials, and community education strategies.
- Recruit prospective Family Planning and HRC healthcare sites, and on-board new sites that join the Networks.
- Facilitate and participate in network meetings, trainings, and outreach events.
- Represent the needs and concerns of our network providers to funders and in regional and statewide activities.
- Write proposals to secure funding to augment the work of Family Planning, HRC, and other public health programs in the AccessMatters portfolio of services and support initiatives that address sexual and reproductive health needs of underserved populations.
- Work with the Program Managers and network partners to develop strategies to support network partners in meeting program goals and quality indicators.
- Initiate, execute, and oversee the development of program guidance for the provider networks in the Family Planning, HRC, and other public health programs in the AccessMatters portfolio of services; review and incorporate funder guidance, and collaborate with Program Managers to identify and communicate network questions, concerns, and requests.
- As needed, support network partners in implementing evidence-based interventions to increase patient engagement in program services; coordinate efforts to evaluate the success of evidence-based interventions.
- As needed, respond to patient/community member inquiries regarding Family Planning, HRC, and other public health programs in the AccessMatters portfolio of services, conduct eligibility assessments, link prospective patients to care, and troubleshoot concerns with linkages.
- Develop relationships with community-based organizations (including faith-based organizations) to facilitate bidirectional linkages.
Advance the Mission of AccessMatters and Fulfill Organizational Duties
- Serve as agency “ambassador” and contact for external stakeholders to establish and/or maintain good relationships with provider agencies, key contractors, government officials, and collaborative partners to benefit consumers and facilitate the work of program team and the agency overall.
- As a Program Leader, exemplify our Core Values and dedication to a culture of excellent leadership, in which leaders foster an environment where staff feel valued and appreciated, where all staff hold themselves accountable in service to our community and stakeholders, and all staff eagerly pursue excellence.
- Demonstrate commitment to the principles and values of the AccessMatters Strategic Plan, including support for the organization’s efforts toward equity and commitment to social justice and public health.
- Consistently exercise discretion and sound judgment to analyze, interpret and act, evaluating possible courses of conduct and making decisions for the best outcomes for the client, team and the organization.
- Maintain high ethical standards and conduct regarding confidentiality, integrity, dual-relationships, and professional behavior overall, representing AccessMatters effectively and positively to all internal and external constituents.
- Perform other duties as assigned.
Knowledge, Skills and Abilities
- Demonstrated knowledge of health disparities and social determinants of health, inclusive of sexual and reproductive health issues and issues throughout the lifespan, across impacted communities.
- Strong understanding of the concepts and practices associated with effective program management.
- Excellent skills in counseling, staff development, and team leadership abilities for multi-dimensional program activities.
- Knowledge and experience in regulatory/contract compliance and quality management methodologies, preferably in a public health or clinical setting.
- Ability to manage business partner relations, monitor budgets and expenditures, and follow fiscal procedures.
- Ability to review and analyze programmatic and service data to assess and monitor provider performance and quality of care and to identify trends.
- Ability to perform with a high level of confidentiality, discretion, and integrity, including demonstrated knowledge of HIPAA and other federal, state, and local regulations governing client confidentiality.
- Demonstrated ability and desire to work within a multi-cultural and multi-disciplinary team environment, serving diverse populations and institutions across a broad spectrum of community and clinical providers within sexual and reproductive health.
- Knowledge and experience working with diverse communities with cultural humility and responsibility.
- Superior written and verbal communication skills, coupled with highly developed interpersonal skills and demonstrated ability to counsel others and facilitate meeting and programs in diverse settings.
- Demonstrated ability to lead and work in project teams, managing multiple projects with multiple deadlines and priorities successfully.
- Ability to self-manage, independently prioritize, assess and solve problems, negotiate solutions, and effectively handle multiple tasks and projects simultaneously, while taking direction as needed.
- Flexible and open to changing priorities and managing multiple tasks effectively within a compressed timeframe.
- Demonstrated proficiency in Microsoft Office Applications (Word, Outlook, Excel and PowerPoint).
- Experience with web-based collaboration platforms and information management systems, portals, and intranets.
- Ability to travel for the implementation of program activities and offsite meetings in Southeastern Pennsylvania as well as across the State of Pennsylvania as needed.
Education and Experience
- Required – Bachelor’s Degree in public health, social work, non-profit management, or related field; Master’s Degree preferrred. Relevant industry specific experience may be considered in lieu of degree where possible.
- Required – 5 years of professional program management and team leadership experience in healthcare, health promotions, health data management, quality improvement, or other relevant function; experience with customer service and service contract administration desirable; experience in a non-profit environment preferred.
- Required – minimum 2 years of experience leading teams, projects, or supervising staff.
- Eligible for all city and state mandatory clearances, e.g. criminal and child abuse clearances.
How To Apply
HOW TO APPLY: Submit cover letter and resume to the Deputy Director of Family Planning position posted at our online career site, by going to this link: https://bit.ly/343YwKD Address cover letter to Elaine Petrossian, Vice President, Human Resources & Operations. Please include salary requirement and potential start date. No calls, please. Applications will be reviewed on a rolling basis, with priority given to those received by August 21. AccessMatters is an equal opportunity employer.