Deputy Director of Community Based Health Services (CBHS)

October 2020

About AccessMatters

AccessMatters, a non-profit, public health organization located in Center City Philadelphia, envisions a future where every person has the health care and information they need to thrive.  In service to that vision, AccessMatters’ mission is to protect, expand, and enhance equitable access to sexual and reproductive health care and information for all people.  Our team strives to advance our mission in accordance with these guiding principles:  (1) sexual health is an essential component of health and wellbeing across the life span; (2) access to quality, affordable health care – including sexual and reproductive health care – is a fundamental human right; (3) every person, family, and community deserves to be treated with dignity and respect; (4) programs and services should be evidence-based, prevention-focused, and person-centered; (5) organizational excellence is best achieved through a culture of inclusion, diversity, innovation, professionalism, and accountability; (6) clients, volunteers, staff, partners, and supporters should be treated with kindness, dignity, and respect in a trauma-informed and culturally responsible environment; and (7) everyone deserves a caring workplace environment that fosters trust, teamwork, creativity, and work-life balance where work is enjoyable and where staff are supported in their professional development and their pursuit of excellence.

Job Summary

Reporting to the Director of Community Based Health Services, the Deputy serves as the Director’s “right hand,” providing accountable, operational leadership, oversight, and management of the portfolio of programs within Community Based Health Services, which includes all HIV programs and services, community prevention services, navigation, and service linkage protocols.  This position develops opportunities across AccessMatters’ departments to address needs of underserved populations in our service areas, including African American MSM and LGBTQ communities, the new Sisters United Program, and others.  The Deputy Director must understand the public health resource landscape and the value of building and maintaining strong relationships with partner organizations.  This position ensures that program goals and objectives are met through continual monitoring of clinical providers, performance measure data, effective communication, and collaboration with other departments and agencies.

The Deputy Director, CBHS, also will be responsible for implementing specific initiatives, including the Sisters United Program, which is a bundled intervention to be delivered at designated demonstration sites.  They will be responsible for managing the Advisory Board for Sisters United, and ensuring that their feedback is consistently integrating within project activities.  They will also work with demonstration site staff to provide orientations and ongoing technical assistance in order to ensure appropriate recruitment and data collection activities. The Deputy will also work with the Director of Research, Evaluation, and Data (RED) to complete the implementation manual. 

The Deputy Director will take accountable responsibility for assisting the Director with programmatic infrastructure development as well as the development and implementation of policies and procedures relevant to managing diverse CBHS programs and service networks. Additionally, this position will be instrumental to the larger Health Access & Service Delivery team by assisting with daily tasks, including but not limited to: preparation and dissemination of regularly scheduled communications, drafting of reports, contracts management, data monitoring, and training and capacity building activities. 

The Deputy Director embraces and advances the mission and core values of AccessMatters, setting a positive example for staff by uniting colleagues and supervisees in support of the strategic vision.  The Deputy helps to provide leadership, direction, and resource stewardship to the organization, while fostering a culture of accountability, professional development, high-performance, and ethical behavior. The Deputy will interact with AccessMatters’ internal team members and external stakeholders, including consultants, community-based partners, government representatives, and the general community. This position will be expected to participate in all departmental meetings and activities as needed and other duties as assigned.  As a program leader, the Deputy also advances AccessMatters’ organizational mission and strategic vision, serving as a role model for staff.  This position is full time and exempt.

Essential Functions

Reporting to the Director of Community Based Health Services, the Deputy Director will:

Lead Program Operations, Stakeholder Relations, and Goal Attainment to Ensure High Quality Services

  • Align with the Director of CBHS to provide accountable leadership, oversight, and support for all aspects of Community Based Health Services and assigned programs within the portfolio of services, to strengthen the CBHS provider network and testing and navigation efforts that are the core of the agency’s mission to reduce barriers to HIV healthcare for vulnerable populations.
  • In collaboration with the Vice President, HASD, Director of CBHS, and Fiscal Department, manage and support timely workflow around relevant budgets and contract requirements in areas of deliverables, compliance, expenditures, reconciliation, invoices, contracting, and reporting.
  • Take a lead role on key projects, including the Sisters United initiative, organizational transitions, community advisory boards, and strategic planning, as assigned by the Director.
  • Assist the Director with the hiring, training, coordination, coaching, and evaluation of staff, and provide interim supervision and team leadership as assigned.
  • Provide needed management and support to program partners and internal teams for to ensure appropriate funding allocations, invoicing and spend down, and keeping codes current and eligible for invoicing.
  • Provide strategic and operational leadership and support related to network management/support strategies, including training, technical assistance, billing/data monitoring, site audits/visits, and network meetings.
  • Prepare, review, and approve program reports to ensure timely and accurate submission.
  • Lead and actively participate in writing local, state, federal, and foundation grant proposals to obtain funding for services.
  • Develop and implement recommendations for service improvements and enhancements, identifying service gaps for additional program development.
  • Train staff, including the AccessMatters Information and Education staff and partners, on relevant program protocols. 

Lead Initiatives to Grow, Strengthen, and Support a Robust Network of Providers and Referral Sources

  • Collaborate with external and internal stakeholders and agency departments to increase program impact, achieve deliverables, and advance the strategic vision of unified program networks that provide comprehensive sexual and reproductive health services for all people.
  • Lead efforts to recruit and onboard sub-recipients, program partners, and demonstration sites for participation in AccessMatters’ Community Based Health Services and others in the assigned portfolio, including Sisters United.
  • Build and maintain strong relationships and communications with community partners and stakeholders, and provide updated information about CBHS and AccessMatters, as needed.
  • Promote CBHS Programs by initiating and implementing outreach to community-based organizations, development of marketing plans and materials, and community education strategies.
  • Facilitate and participate in network meetings, trainings, and outreach events and work with Program Managers and network partners to develop strategies to support network partners in meeting program goals and quality indicators.
  • Initiate, execute, and oversee the development of program guidance for provider networks in the CBHS portfolio of services; review and incorporate funder guidance, and collaborate with Program Managers to identify and communicate network questions, concerns, and requests.
  • As needed, respond to client/community member inquiries regarding CBHS and other public health programs in the AccessMatters portfolio of services, conduct eligibility assessments, link prospective patients to care, and troubleshoot concerns.
  • Write proposals to secure funding to augment the work of Community Based Health Services and other public health programs in the AccessMatters portfolio of services and support initiatives that address sexual and reproductive health needs of underserved populations.

Advance the Mission of AccessMatters and Fulfill Organizational Duties

  • Serve as agency “ambassador” and contact for external stakeholders to establish and/or maintain good relationships with provider agencies, key contractors, government officials, and collaborative partners to benefit consumers and facilitate the work of program team and the agency overall.
  • As a Program Leader, exemplify our Core Values and dedication to a culture of excellent leadership, in which leaders foster an environment where staff feel valued and appreciated, where all staff hold themselves accountable in service to our community and stakeholders, and all staff eagerly pursue excellence.
  • Demonstrate commitment to the principles and values of the AccessMatters Strategic Plan, including support for the organization’s efforts toward equity and commitment to social justice and public health.
  • Consistently exercise discretion and sound judgment to analyze, interpret and act, evaluating possible courses of conduct and making decisions for the best outcomes for the client, team and the organization.
  • Maintain high ethical standards and conduct regarding confidentiality, integrity, dual-relationships, and professional behavior overall, representing AccessMatters effectively and positively to all internal and external constituents.
  • Execute projects and perform other duties as assigned.

Knowledge, Skills and Abilities

  • Demonstrated knowledge of health disparities and social determinants of health, inclusive of sexual and reproductive health issues and issues throughout the lifespan, across impacted communities.
  • Knowledge of HIV infection and sexually transmitted diseases, and their effects on diverse populations and communities.
  • Demonstrated knowledge of HIV care and prevention interventions across impacted communities.
  • Strong understanding of the concepts and practices associated with effective program management.
  • Excellent skills in counseling, staff development, and team leadership abilities for multi-dimensional program activities.
  • Knowledge and experience in regulatory/contract compliance and quality management methodologies, preferably in a public health or clinical setting.
  • Ability to manage business partner relations, monitor budgets and expenditures, and follow fiscal procedures.
  • Ability to review and analyze programmatic and service data to assess and monitor provider performance and quality of care and to identify trends.
  • Ability to perform with a high level of confidentiality, discretion, and integrity, including demonstrated knowledge of HIPAA and other federal, state, and local regulations governing client confidentiality.
  • Demonstrated ability and desire to work within a multi-cultural and multi-disciplinary team environment, serving diverse populations and institutions across a broad spectrum of community and clinical providers within sexual and reproductive health.
  • Knowledge and experience working with diverse communities with cultural humility and responsibility.
  • Superior written and verbal communication skills, coupled with highly developed interpersonal skills and demonstrated ability to counsel others and facilitate meeting and programs in diverse settings.
  • Demonstrated ability to lead and work in project teams, managing multiple projects with multiple deadlines and priorities successfully.
  • Ability to self-manage, independently prioritize, assess and solve problems, negotiate solutions, and effectively handle multiple tasks and projects simultaneously, while taking direction as needed.
  • Flexible and open to changing priorities and managing multiple tasks effectively within a compressed timeframe.
  • Demonstrated proficiency in Microsoft Office Applications (Word, Outlook, Excel and PowerPoint).
  • Experience with web-based collaboration platforms and information management systems, portals, and intranets.
  • Ability to travel for the implementation of program activities and offsite meetings in Southeastern Pennsylvania as well as across the State of Pennsylvania as needed.

Education and Experience

  • Required – Bachelor’s Degree in public health, social work, non-profit management, or related field; Master’s Degree preferrred. Relevant industry specific experience may be considered in lieu of degree where possible.
  • Required – 5 years of professional program management and team leadership experience in healthcare, health promotions, health data management, quality improvement, or other relevant function; experience with customer service and service contract administration desirable; experience in a non-profit environment preferred.
  • Required – minimum 2 years of experience leading teams, projects, or supervising staff.
  • Also required – minimum of one year of experience in technical writing to create program guides, formal reports, and other authoritative materials.
  • Eligible for all city and state mandatory clearances, e.g. criminal and child abuse clearances.

How To Apply

HOW TO APPLY:  Submit cover letter and resume to the Deputy Director of Family Planning position posted at our online career site, by going to this link:  Address cover letter to Elaine Petrossian, Vice President, Human Resources & Operations.  Please include salary requirement and potential start date.  No calls, please.  Applications will be reviewed on a rolling basis, with priority given to those received by October 30.  AccessMatters is an equal opportunity employer.

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